Telepresent builds and runs high-performing CX teams across Voice, Chat, Email, and Social—so you can focus on product and growth.
CSAT average
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Global coverage
Tickets handled
Tell us about your support needs and growth goals.
Flexible support pods built for scale and quality. We combine great people, battle-tested playbooks, and automation-friendly processes.
Inbound & outbound call coverage with QA, adherence, and real-time reporting.
Webchat, WhatsApp, and in-app messaging with lightning-fast response SLAs.
Tiered ticket handling, macros, and knowledge base upkeep for consistent outcomes.
Content moderation, KYC/AML operations, and fraud monitoring with secure workflows.
Workforce management, forecasting, and continuous quality coaching.
Zendesk, Freshdesk, Salesforce, and custom tooling optimized for your stack.
We blend human empathy with operational rigor. Expect faster ramp, better CSAT, and lower costs—without sacrificing brand voice.
A global D2C brand reduced first-response time by 48% and improved CSAT to 95% in eight weeks.
Read case studies“Telepresent scaled our chat coverage in two weeks without missing a beat.”
“Quality scores jumped immediately. Their QA coaching is top-tier.”
“They behave like an extension of our team. Reliable, data-driven, friendly.”